Terms and conditions

Feeding Instructions:

Feed supervised as part of a balanced diet. Ensure clean, fresh water is available at all times.

As with all chews for dogs we recommend to supervise your dog while feeding. 

Never leave your puppy or dog unsupervised, and only feed size appropriate treats, to avoid any choking hazard.

Terms of service

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at ... snoozy.abbott@btinternet.com

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us. 

2.Payment terms

We will take payment upon receipt of your order via Paypal. We accept no liability if a delivery is delayed because payment did not process correctly. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

3. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order. We have a substitution system for any bundles/variety packs where we will substitute any out of stocks with another protein already contained within the variety pack ordered.

4. Delivery

 You will be required to pay extra for delivery outside our specified delivery areas and it might not be possible for us to deliver to some locations.

 Please note that there are some areas where we cannot deliver to, or will require additional delivery charges to those stated, we will contact you with the necessary information and payment details via email, if you do not wish to proceed, we can cancel the order at this point with a full refund.

 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

 You will become the owner of the goods you have ordered when they have been delivered to you. 

5. Cancellation by us

 We reserve the right not to process your order if:

 We have insufficient stock to deliver the goods you have ordered;

We do not deliver to your area; or

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

6. Accuracy of content

We have taken care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

7. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

8.Liability

 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 12), we will provide you with a full refund.

 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or misdescribed goods.

9. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to snoozy.abbott@btinternet.com and all notices from us to you will be displayed on our website from time to time.

 Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

10. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

11. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

12. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

 Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.